Lloyds Bank Academy Digital Skills Programme

The initial pilot led by the Lloyds Bank Academy has now scaled the programme to train almost 294 in person. 

Reach: 294 trained in person
Location: Five locations across Manchester
Model: Onsite visits


In the UK, approximately 11.5 million adults lack the digital skills needed to thrive in today’s digital workspace. To help boost the country’s economy and prepare people for the future of work, this so-called ‘skills gap’ needs to be addressed. Failure to close the skills gap could have a major impact on both workers and businesses. Lloyds Bank, a key player of the UK government’s Digital Skills Taskforce, needed our help to create and develop a scalable pilot programme to train and empower job seekers across Manchester.


Leveraging UpSkill’s experience in delivering training programmes for wide and varied audiences, our team of coaches were placed in five Manchester locations over five weeks to train and support job seekers in their digital skills journey. Each week covered different content based on the UK Essential Digital Skills Framework, allowing all attendees to complete the full programme of 15 sessions at the end of the course. Content included a mix of hands-on practical tasks – like setting up an email or creating a Google Sheet – as well as demonstrations, supporting attendees to develop skills they could use straight away.


The initial pilot led by the Lloyds Banks Academy has now successfully scaled the programme to almost 294 in person, some of whom have already found work as a direct result of the programme. In addition to that, Phase 2 of the pilot aims to reach an even wider audience in the Manchester area and beyond.

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