Upskilling People facing Redundancy with retailTRUST

We helped 60 people facing redundancy gain the confidence and skills that they needed to take the next step on their career journey.

Reach: 60 trained
Location: 10 shopping centre locations across London, Cardiff and Glasgow
Model: Onsite/store visit


After a wave of redundancies in the retail sector, a large number of people were left feeling demoralised because they felt as though they didn’t possess the digital skills that they needed to secure a new job now and in the future. retailTRUST – a charity that aims to support those working in or retired from the retail industry – asked for our help to develop a coaching programme to help those that were affected.


We built a two-hour workshop – held at House of Fraser stores across London, Cardiff and Glasgow – that covered topics such as email and collaborative tools, best practice and digital footprint to help attendees learn new digital skills. The content was designed to suit a diverse audience with different levels of knowledge and understanding.


Our digital training workshops were delivered in 10 shopping center locations. We provided training to over 60 people, helping them gain the confidence and skills needed to take the next step on their career journey. The programme is ongoing and we are looking to expand over 2019.

“I’m so pleased that some of my team members who don’t actually use a computer, now have the information they need to be more digital in the future. It has given them courage and motivation to venture online with confidence. All of this information was absolutely invaluable especially of this time feeling very vulnerable.”- Jone Wealthall, Service Manager at House of Fraser
“Extremely useful. Clearly delivered and explained in different ways. Made me more motivated to use the correct tools to achieve anything digitally. I feel more passionate about putting myself out there and get my colleagues on board/positive about digital learning”- House of Fraser
“The training was very interesting and gave me more of an insight as what to do/not when applying for jobs in the future and staying safe online”- House of Fraser
“Opened my eyes to expectations from hiring companies and how digital things have become. The trainer explained things clearly & answered my questions. Great CV advice and helpful tips.”- House of Fraser

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