UpSkilling people facing redundancy with retailTRUST

We enabled 60+ House of Fraser staff facing redundancy to be better equipped with digital skills and confidence.


UpSkill was approached by retailTRUST to support the House of Fraser staff who are facing redundancy by creating and delivering in person training on digital skills. 

The course would need to provide them with the necessary digital skills and confidence needed to apply for and secure jobs for the future. The content had to cater for varying levels of digital knowledge and cover not only the necessary skills to help the attendees secure jobs, but also be more equipped for the digital world when in work.

The course had to be scalable given the unknown nature of the redundancies. The UpSkill coaches had to be reactive to the needs in the room and sensitive to the subject matter.


We built a 2-hour course that could be delivered to groups of around 10 to help with not only their digital skills but also their confidence with digital. ‘Get To Grips with Digital’ gave helpful tips and tricks for CVs and interview skills as well as useful tools that would help them excel in the workplace like Trello. We included practical activities like creating a CV and cover letter, set up a Gmail and creating a document.

Given the nature of the sessions, the content needed to be flexible to suit the different digital levels in the room. We sent our coaching team to deliver each session to help create flexibility for the learners and help balance the level of digital skills.


We have given digital skills and careers training to over 10 shopping centre locations and helped over 60 people get the confidence and skills that they need to apply and secure jobs.

“I’m so pleased that some of my team members who don’t actually use a computer, now have the information they need to be more digital in the future. It has given them courage and motivation to venture online with confidence. All of this information was absolutely invaluable especially of this time feeling very vulnerable.”- Jone Wealthall, Service Manager at House of Fraser
“Extremely useful. Clearly delivered and explained in different ways. Made me more motivated to use the correct tools to achieve anything digitally. I feel more passionate about putting myself out there and get my colleagues on board/positive about digital learning”- House of Fraser
“The training was very interesting and gave me more of an insight as what to do/not when applying for jobs in the future and staying safe online”- House of Fraser
“Opened my eyes to expectations from hiring companies and how digital things have become. The trainer explained things clearly & answered my questions. Great CV advice and helpful tips.”- House of Fraser

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