UpSkilling people facing redundancy with retailTRUST
We enabled 60+ House of Fraser staff facing redundancy to be better equipped with digital skills and confidence.
UpSkill was approached by retailTRUST to support the House of Fraser staff who are facing redundancy by creating and delivering in person training on digital skills.
The course would need to provide them with the necessary digital skills and confidence needed to apply for and secure jobs for the future. The content had to cater for varying levels of digital knowledge and cover not only the necessary skills to help the attendees secure jobs, but also be more equipped for the digital world when in work.
The course had to be scalable given the unknown nature of the redundancies. The UpSkill coaches had to be reactive to the needs in the room and sensitive to the subject matter.
We built a 2-hour course that could be delivered to groups of around 10 to help with not only their digital skills but also their confidence with digital. ‘Get To Grips with Digital’ gave helpful tips and tricks for CVs and interview skills as well as useful tools that would help them excel in the workplace like Trello. We included practical activities like creating a CV and cover letter, set up a Gmail and creating a document.
Given the nature of the sessions, the content needed to be flexible to suit the different digital levels in the room. We sent our coaching team to deliver each session to help create flexibility for the learners and help balance the level of digital skills.
We have given digital skills and careers training to over 10 shopping centre locations and helped over 60 people get the confidence and skills that they need to apply and secure jobs.
More great stories
LLOYDS BANK ACADEMY PROGRAM
Our team of coaches were placed in 5 Manchester locations over 5 weeks to coach and support job seekers in their digital skills journey. The initial pilot has taught almost 500 people online and 200 in person.
ADIDAS SOCIAL MEDIA WORKSHOP
We trained 12 of the wholesale activation team on Social Media which helped to boost skills, confidence and empower employees in retailer engagement. This resulted in an 100% saying their expectations were met.